Privacy Policy

1. Who We Are

BEZ CRM is a customer relationship management and business operations platform operated by Zen Tech Limited. This Privacy Policy explains how BEZ CRM handles personal information when you visit our website, create an account, use the platform, connect third-party services, communicate with us, or otherwise interact with BEZ CRM.

For account, website and product-administration information, Zen Tech Limited generally acts as a data controller. Where an organization uses BEZ CRM to process personal information about its own customers, prospects, employees or other contacts, that organization generally acts as the data controller and BEZ CRM acts as its data processor or service provider.

2. Information We Collect

Account and identity information, such as your name, email address, organization, role, country, profile information and authentication details.

CRM and customer data that you or your organization upload, enter, import, synchronize or otherwise make available through the platform, including contact records, companies, conversations, activities, opportunities, tasks, notes and related business records.

Integration data from services you choose to connect, such as Google, Microsoft, social networks, messaging providers, email providers, calendars, storage providers or other supported business applications.

Usage, device and diagnostic information, such as browser type, IP address, device identifiers, timestamps, pages viewed, feature usage, security events, error logs and performance data.

Support and communication information that you provide when contacting us, requesting assistance, responding to surveys or communicating with our team.

3. How We Use Information

We use personal information to provide, secure, maintain and improve BEZ CRM; authenticate users; create and administer organizations and workspaces; synchronize connected services; provide customer, sales, messaging, automation and analytics functionality; deliver support; prevent abuse and fraud; comply with legal obligations; and communicate service-related information.

Where BEZ Intelligence or other AI-assisted functionality is used, relevant data may be processed to generate the output or automation requested by the user. We do not use customer CRM content or connected Google user data to train generalized AI models for unrelated purposes.

4. Legal Bases and Consent

Depending on the context and applicable law, we process personal information because it is necessary to perform a contract, comply with a legal obligation, pursue legitimate business and security interests, or because you have provided consent. Where processing depends on consent, you may withdraw that consent at any time, without affecting processing already carried out lawfully.

5. Google API Services User Data

If you choose to connect a Google account, BEZ CRM accesses only the Google data and permissions that you authorize for the features you request. This may include basic profile information and, where separately authorized, supported Gmail, Calendar, Drive or other Google Workspace data.

Google user data is used only to provide or improve user-facing BEZ CRM functionality that you request, such as identity verification, synchronization, communication workflows, calendar functionality, document access, CRM activity capture or related connected-service features.

BEZ CRM does not sell Google user data, does not use Google user data for advertising, and does not transfer Google user data to third parties except as necessary to provide the requested feature, comply with law, protect security, or with your explicit direction or consent.

BEZ CRM's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. You can revoke BEZ CRM's access from your Google account permissions and, where supported, from BEZ CRM integration settings.

6. Other Connected Services

When you connect a third-party platform, BEZ CRM processes the information made available through the permissions you approve. We use that information to provide the connected feature, such as synchronization, messaging, lead capture, contact management, calendar activity or workflow automation. The third-party provider's own privacy terms also apply to its services.

7. How We Share Information

We may share personal information with infrastructure, hosting, authentication, email-delivery, monitoring, analytics, security, support, integration and other service providers that process data on our behalf under appropriate contractual and confidentiality obligations.

We may also disclose information where required by law, legal process or regulatory authority; to protect BEZ CRM, our users or others from fraud, abuse or security threats; in connection with a merger, financing, acquisition or sale of assets subject to appropriate safeguards; or when you or your organization direct us to do so.

We do not sell personal information.

8. International Data Transfers

BEZ CRM and its service providers may process information in countries other than the country where you are located. Where required, we use appropriate legal and contractual safeguards for cross-border transfers and assess the protection applied by relevant service providers.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing the service, maintaining legitimate business records, resolving disputes, enforcing agreements, preventing fraud and meeting legal requirements.

Retention periods vary depending on the type of information, the customer's configuration, contractual obligations, security needs and applicable law. When data is no longer required, we delete, anonymize or securely isolate it in accordance with our retention processes.

10. Security

BEZ CRM uses administrative, technical and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration or disclosure. These measures include access controls, tenant isolation, authentication controls, encryption where appropriate, logging, monitoring and least-privilege practices.

No internet service can guarantee absolute security. Users are responsible for protecting their account credentials and promptly reporting suspected unauthorized access.

11. Cookies and Similar Technologies

BEZ CRM may use essential cookies and similar technologies for authentication, security, session management, preferences and core functionality. We may also use analytics technologies where permitted. Where applicable law requires consent for non-essential cookies, we will provide appropriate choices before using them.

12. Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access to personal information, correction, deletion, restriction or objection to processing, portability, withdrawal of consent, and information about how your data is used.

Individuals in Nigeria may exercise rights available under the Nigeria Data Protection Act 2023 and applicable regulations and may lodge a complaint with the Nigeria Data Protection Commission. Individuals in other jurisdictions may have additional rights under laws such as the GDPR, UK GDPR, CCPA/CPRA or other applicable privacy legislation.

13. Account and Data Deletion

You or your organization's authorized administrator may request deletion of an account or associated personal information, subject to contractual, security, legal and retention requirements. To submit a privacy or deletion request, contact us using the details below. We may need to verify your identity or authority before completing a request.

14. Children's Privacy

BEZ CRM is designed for business and professional use and is not directed to children. We do not knowingly collect personal information from children in circumstances where parental or guardian consent is legally required.

15. Changes to This Policy

We may update this Privacy Policy as BEZ CRM evolves, our processing changes, or legal requirements change. When we make material changes, we will update the date on this page and provide additional notice where required.